Frequently Asked Questions
Knowledge Base Questions
Why buy gold?
Gold has long been established as a reliable hedge against inflation and serves as the benchmark against which other currencies and assets are valued. The world has always needed gold and will continue to need it. Gold is a highly durable metal that doesn’t tarnish or corrode, and its malleability allows it to be shaped into various forms, making it widely used in many industries and technologies. Gold is a limited resource, which makes it rare. This rarity, combined with its versatility and importance, underscores its value and ongoing demand.
Why my money is safer in gold than it is in the bank?
During periods of inflation, interest rates often fall short of the actual inflation rate. Banks try to attract deposits by offering minimal returns. For example, the highest available interest rate this year was 6.5%, locked in for one year, while gold has yielded just over 22% over the past year. In times of economic instability, as we are experiencing now, and with uncertainty surrounding the trajectory of inflation or potential deflation, gold remains a dependable asset. Central banks may increase the money supply, leading to a devaluation of bank deposits, and banks have faced insolvency in recent years, offering no guarantees for depositors. Therefore, we recommend maintaining a portion of your wealth in gold to protect against these risks.
What are graded coins?
Graded coins, also known as proof coins, are coins that have been professionally assessed for their condition and quality by a third-party grading service, such as the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Corporation (NGC). Visit the link to read more about it.
We are the largest grading centre in the UK, having submitted over 10,000 coins to PCGS and NGC.
Do you scrap gold?
Yes, Bullion House buy scraps. Please visit our sell page to view options and sell your gold to us.
Can I sell my gold to you?
Of course. Please call us at 020 7117 2889 or visit our sell page to list your products and book an appointment.
Delivery
What are the delivery options?
Bullion House offers fully insured delivery on all orders. Most orders are dispatched via Royal Mail, but larger orders (typically over 2kg) may be sent via FedEx due to weight restrictions.
How long does delivery take?
Delivery timelines depend on the courier and location. Orders sent via Royal Mail are typically delivered by 1pm on the estimated delivery day, but some local services may run later. For customers in remote or rural areas , such as the Scottish Highlands or Outer Hebrides, delivery may take longer due to transport logistics.
How do I track my order?
Tracking details are provided via email once the parcel is dispatched and scanned into the courier’s system. You can track your order through the provided tracking number on the courier’s website. For Royal Mail deliveries, you can track your parcel here.
Is my delivery insured?
Yes, all deliveries from Bullion House are fully insured.
What happens if no one is going to be at home?
If no one is home to receive the package, Royal Mail will leave a red card/slip indicating an attempted delivery or where the parcel has been left. They typically reattempt delivery for Special Delivery parcels the next working day. If undelivered, the parcel will be held at your local Royal Mail depot for 14 days before being returned to the sender.
What is the order process for an international order?
International orders are usually shipped via FedEx, though other couriers may be used depending on the destination and order value. Tracking details will be shared once the parcel is ready for shipment. International shipping is typically charged at a flat rate of £50, but additional charges may apply for large orders depending on weight or value.
Collection
Can I collect my order?
Yes, you can collect your order from our secured showroom in London. When checking out, please select the option ‘Pay & Collect’. Orders must be collected with ID.
Can I pay online and collect in person?
Yes. All orders must be paid for via online bank transfer, and an acknowledgment receipt must be received before arranging a collection. Once payment is received, you will be contacted to arrange a collection time. For some items, collection can be immediate during our opening hours, while others may require a minimum of 24 hours.
Will I need my ID to collect my order?
When collecting your order, you will receive a sealed parcel after presenting both your order confirmation and valid photo identification. Please note that only the individual listed on the order is authorised to collect the goods; collections by third parties are not permitted.
Can I come to the showroom to place an order?
Yes, you can. Please visit this link for more information and to book an appointment.
Payment
Can I pay by debit or credit card?
Online, we accept all major credit and debit cards.
In-store purchases can be conveniently made using all major credit cards, including VISA, Mastercard, China UnionPay, and AliPay.
How do I pay by online or telephone bank transfer?
You can call your bank or log in to your bank account online or through your banking app to send funds directly to our account. Please use your order number as the reference. Our account details are provided in the order confirmation email you receive after checkout.
How long do I have to pay?
You have 24 hours for us to receive your payment if you chose bank transfer. For large orders, please note that you may have a daily transfer limit of £10,000. If this applies to you, please inform our sales department.
Do you accept cheque?
Yes, we do. Please allow time for the cheque to be processed. Send your cheque to Bullion House Group LTD, 50 Baker Street, W1U 7BT. Alternatively, you can book an appointment with us and drop off your cheque in person.
Can I pay over the phone?
Yes, please call our sales department at 020 7117 2889.
Do you accept cash?
Bullion House accepts cash payments up to £8,500 per client, per year. For amounts exceeding this limit, we will require identification, proof of funds, and proof of address. Please book an appointment at our showroom in London.
Can I buy with gold with my crypto?
At Bullion House, we offer the option to purchase gold bullion online with Bitcoin and other cryptocurrencies.
What is a fraud check?
To ensure the protection of all parties, we may occasionally need to perform additional checks on transactions. If further information is required from you, we will contact you via phone or email.
VAT
Do I need to pay VAT on Gold?
No. You do not need to pay VAT on gold products. Gold products have been VAT exempt in the UK and throughout the EU since January 1, 2000.
Do I need to pay VAT on Silver?
Yes. 20% VAT is applied on all new silver products. VAT may not be charged on secondary market silver coins if they comply with the UK government Margin Scheme.
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